Services AI Audit Guides Marketplace Blog Contact
Writing

Subject lines. Less important than you have been told.

Subject lines get more attention in outreach advice than any other element, and they deserve maybe a tenth of it. A great subject line on a message that lands in spam achieves nothing. A great subject line on an irrelevant message buys you an opening and a deletion. Get the first two right, then spend five minutes here.

The principles

Patterns that tend to work

These are shapes rather than templates — fill them with something true, or leave them alone:

The observation

Reference the specific thing you noticed. "your quoting page" · "the Northland job". It proves the email is about them before it is opened.

The plain question

An actual question you actually ask in the body. "who handles quotes?" Only works if the body delivers it.

The bare noun

Just the topic. "after-hours quotes" · "boat surveys". Reads like internal mail, which is the point.

Patterns that fail

Why this matters less than you think

Open rates are close to unmeasurable now. Privacy features in mail clients pre-fetch tracking pixels automatically, inflating opens until the number means nothing. Optimising a metric you cannot measure is a poor use of attention.

Replies are the only number worth watching, and replies are driven by relevance and timing far more than by the words above the message. If you have twenty minutes to improve outreach, spend fifteen on who you are writing to and five here.

Common questions

Should I use the recipient name in the subject line?

Usually not. It is a well-known merge-field pattern and reads as automated to anyone who has received outreach before. Their company name, or a specific detail about their work, is more convincing than their first name.

Do emoji in subject lines help or hurt?

In business-to-business cold email, they hurt. They read as consumer marketing, which is the category you are trying not to be sorted into.

Should I A/B test subject lines?

At small volumes, no — you will not reach statistical significance and will draw conclusions from noise. At small volumes the honest approach is to pick something plain and specific and put your effort into targeting. Testing becomes meaningful at volumes where each variant gets hundreds of sends.

What about no subject line at all?

It occasionally gets opened out of curiosity and often gets filtered, since missing subjects are a mild spam signal. The novelty is not worth the deliverability risk.

Keep reading
How to write a cold email The metrics worth tracking

Hire a salesperson once.
Keep them forever.

The Cold Outreach Machine finds the companies you sell to, writes a different email for each one, and sends them on its own — paced, inside working hours. US$299.99, paid once, live setup call included.

See the machine Buy once vs subscribe